Did you know that spoken words only account for 7% of communication? The remaining 93% of communication is conveyed through body language, vocal tone and pitch. If you are surprised by this information you are in good company – most people don’t realize this. Human brains process communication in milliseconds so we aren’t aware this process is even occurring.
Communication style becomes especially important when there is someone in your life that is living with dementia. Communication often becomes one of the most challenging aspects because we try to use the same communication technique with someone living with dementia as for those who don’t have this brain impairment. Understanding a few basic elements of communication can make a positive difference.
- Stand at eye level in front of them so they benefit from seeing your body language and facial expressions. People likely don’t realize how often they speak behind or besides someone. If that person has dementia the lack of visual cues hampers their ability to process information.
- Slow your speech down because their brains process information more slowly.
- Phone calls are especially challenging for someone who has dementia because the only communication cues they receive are words (7%) and vocal tone and pitch (38%). Limit phone conversations to a minute or so and say something positive like, “I was thinking of you and just wanted to call and say hello.” The expectation of being able to have a meaningful two-way phone conversation is not realistic.
- Consider using Skype or another one of the visual software methods on a computer, tablet or iPad to communicate. This provides the opportunity to see the person speaking, which greatly enhances their ability to process what is being communicated.
Karen Love is a former speech therapist and long-term care administrator with more than 30 years of experience advancing person-centered practices in long-term service and support settings. She has been a co-investigator of numerous research projects funded by the National Institute on Aging and the U.S. Administration on Aging. She is the Co-Founder of FIT Interactive, which researched and developed FIT Kits. FIT Kits are engagement kits that help family and care partners improve the quality of life of people living with dementia. For more information please go to their website www.fitkits.org
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